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Thursday, July 18th
2024 Moving Company Reviews
UPack
- Price available via quote
- Military moves
- Senior moves
- Storage options
- "A+" rating and accreditation by the BBB
UPack has been in business for 26 years and is the 2015 winner of the Torch Award for Ethics. With an "A+" rating and accreditation from the BBB, the company stands out among the competition for being a reliable business.
Pack it up yourself
First off, understand that UPack is a self-packing service. The company delivers the truck bed with a ramp and you are able to pack it yourself. You can take up to 3 days to load the container before UPack takes your items to your new location and 3 days to unload the container after the truck is delivered. With options like cross-country, military, student, and senior moving options, they stand out as a customer-focused company with individual needs in mind. The price for a move isn't available on the website unless you submit your personal information for a quote.
Moving options
With a variety of people-first options, UPack has a comprehensive list of services. Some of these include:
- Cross country moving
- Military moving
- Student moving
- Senior moving
- Job relocation
- Smaller moves
We really like that they offer tips and tricks for all of the UPack move types so that customers feel like their particular move has been considered by the UPack staff.
Delivery options
On top of move options, UPack also offers four delivery options:
- Door delivery
- Service center delivery
- Guaranteed delivery
- Storage
Support for seniors and military
One thing that stands out about UPack is the way they provide every detail for military moves. Promising discounted rates for military move prices and weight tickets (which are needed for service members to get reimbursed by the military for their move), it's clear UPack is familiar with the military move process. As another stand-out option, UPack offers senior moves that are designed with extra support for the self-moving senior to a variety of locations. UPack also focuses on managing costs to help seniors on fixed incomes save money.
Mid-range reviews with conflicting opinions
UPack averages about 3 stars across different third-party sites with a more than 50% positive rating. However, they are also accredited by the BBB and have an "A+" rating. Happy customers of UPack noted that they felt like they were getting a great value for the price. The trucks offered "maximum size for the cost" of the move, and customers appreciated that they felt like they were getting their money's worth. Other clients also noted that they felt the price was fair for the service, and that they weren't being overcharged by UPack for what they got out of the move. Common keywords for positive reviews include "timely," "courteous," and "fair price."
Frustrations with customer service
However, negative reviews noted that their items arrived with several of them broken after the move. Others noted that they felt frustrated with the customer service and that the quoted prices changed later during the move. One reviewer complained that all of her appliances were broken after being handled by UPack.
Good value for money
Across the board, UPack is a nice middle-ground option. With some conflicting reviews, it doesn't make it to the top of our review, but multiple positive reviews noted that this company was a great value for your money. So, if you're balancing quotes, it might be worth it to reach out to UPack and see what they say about your move. If you're worried about broken items, make sure you bring up liability with them during the initial conversation and confirm prices with a contract.
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Where Can You Find the Best Moving Company?
Are you looking to move somewhere new? Or maybe you're heading back to school and need a way to get the contents of your dorm room from point A to point B? There are lots of reasons you need a moving company - like heavy furniture, or maybe you just don't want to deal with the hassle.
According to the United States Census Bureau, the average person moves about 11.7 times in their lifetime. Younger adults tend to move more frequently than older adults. Those who rent move more frequently than homeowners, although they usually have fewer items to move and lower costs. The most popular reasons for people to move include job changes, housing affordability, and family changes/marriage.
Continue reading below
Moving Company FAQ
The cost of hiring a moving company can vary depending on the distance of the move, the size of the household, and the services provided. It's always recommended to get multiple quotes and compare the cost of services offered by different moving companies before making a decision.
Most moving companies offer general transportation services either in-state or across the country. Some companies even have options for international moves, storing your items for extended periods of time, or packing and unpacking items for you. If you are lucky you can also get a company that will provide transportation for your car.
Many companies will offer this service, but it's important to check before hiring a moving company. A lot of furniture that needs assembly may cost extra, or if you have novelty items like pianos, you may need a moving company that specializes in those things.
Like many aspects of moves, this will depend on the company you choose. Some companies only cover local distances, or will charge extra for long distance moves. Other moving companies provide international services to several countries while some promise to only move within the USA. Keep these requirements in mind when you search for moving companies to make sure the one you choose meets your distance requirements.
By law interstate movers are required to offer two different liability options called "valuation coverage". You can either get Full Value Protection or Released Value. Under Full Value the mover is required to replace, repair, or make a cash settlement for damaged items, and you usually have to pay extra for this option. However, the mover can place limitations on this, so it's important that you get a written statement of these limitations before you agree to the conditions. Under Released Value you don't have to pay extra for insurance, but the liability is limited to $0.60 per pound per item. Released Value must be specifically signed for, otherwise you will be automatically charged for the Full Value option. If you choose Released Value, you can also use third party insurance to cover the rest of the lost value. Many movers will offer third party insurance options on their site. You may also already be covered by your homeowner's insurance. Some of these laws may differ if you are moving within the same state.
This depends entirely on the company, so it's important to know if a mover will be handling your belongings or if they will be subcontracting any part of your move to another company. With sub-contracts, the company you hire will reach out to others to get all the parts of the job done. If you want everything done in-house, it's important to consider that in your search for a moving company.
Many moving companies move your items in "pods" that are weatherproofed and designed to protect your items during transit. However, movers should also be using furniture pads, plastic wrap, and good packing techniques to keep from breaking any of your items during the move.
Make sure you understand the moving company's policies on damage and liability in case something is damaged during the move. Usually you will be reimbursed based on the contract you signed. Sometimes this will include full compensation, having the item replaced with a similar item, or a partial value of the item recovered in cash.
Continued from above...
No matter what you need to move, or where you need to move it, there are plenty of options out there to help you. But where do you get started? There are so many different moving companies that it can be hard to select the best option for you.
The average cost of using a moving company can vary depending on several factors, such as the distance of the move, the size of the household, and the services provided. For most local moves (under 100 miles), the average cost can range from $150 to$1,000. If you need to move something long-distance (over 100 miles), the average cost can range from $1,000 to $5,000.
However, the fees can vary widely depending on the location, the time of year, and the specific services you take advantage of. Some additional services that can affect the cost of a move include packing and unpacking, loading and unloading, and storage. It is also important to keep in mind that many moving companies will charge additional fees for things like stairs, elevators, long carry, or bulky items.
So how do you choose the best moving company for your needs? There are a lot of factors to consider to ensure a smooth and successful move. If you're not sure where to start, here are a few things to help you with your choices:
- Licensing and Insurance: Do you want to see that your possessions are protected by clear licenses? Do you want a company that offers additional insurance and upgrades?
- Price: Are you looking for the cheapest moving option out there? Or do you care more about value for money even if a company is more expensive?
- Experience: Do you have special items that need specific moving skills, like a piano? Or will a company with general moving experience work for your needs?
- Range of Services: Do you need a company that just moves your belongings? Or do you need a company that offers additional services like packing or storage?
- Scheduling Options: Do you need flexible or last-minute scheduling? Or are you okay with a company that has a strict schedule?
To help you find the right moving company to simplify your next house hop, Top Consumer Reviews has evaluated and ranked today's most popular Moving Companies across the US. We hope this will make it easy to choose the best company to trust with your home and happiness.
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